Frequently Asked Questions

---

To place an order, go to our CATERING page and select the type of your event and view our menu. Fill up the Catering Order Form and click Submit Order.

We cater to a diverse range of events to make each occasion special. Whether it's a Birthday, Wedding, Company Event, Holiday Gathering, School/Graduation Party, Funeral/Life Event, Baptism, Bachelor's Party, Ethnic Lunch, or any other event, our team is ready to enhance your celebration with our exceptional catering services. 

Absolutely! You have the flexibility to choose customized platters or specify your preferred dishes, and our in-house chefs will tailor the menu to meet your preferences. Feel free to reach out to us for any special instructions or specific requests. We're here to make your catering experience uniquely suited to your tastes.

Each booked catering package with us includes a comprehensive service package to enhance your event experience. This encompasses fresh and delectable food and beverages, punctual delivery, personalized table menu names, a dedicated catering team to serve you and your guests, artful serving presentations, inclusive tableware, table linens, centerpieces, cutlery, napkins, and full setup and cleanup services throughout the entirety of your event. We strive to provide a seamless and memorable catering experience for you and your guests.

We can accommodate bookings placed at least 2 days prior to the main event.

Absolutely! Our team has extensive experience handling various dietary restrictions, and we are well-prepared and trained to cater to your specific preferences. Feel free to reach out to us, and we'll be more than happy to modify our platters to suit your dietary needs. Your satisfaction is our priority!

We are pleased to accommodate cancellations at no charge if made at least 7 days before your scheduled event. Cancellations within the week leading up to the event will be subject to fees. If you have any questions or need further assistance, feel free to reach out to our team.

Our Finance Team will diligently process your invoices, which will be sent to you promptly at the conclusion of your event. We gladly accept payment through various methods, including credit cards, cash, or checks. Should you have any questions or require further assistance regarding payments, feel free to reach out to our Finance Team.

We understand that plans may evolve. You can make minor changes to your order up to 3 days before your event. Feel free to give us a call to discuss any adjustments to ensure your catering experience meets your preferences.

At Go Fresh, we take food safety seriously, and we have established procedures to ensure responsible handling of leftover foods. Our approach is guided by both ethical and safety considerations:

1. Client Options: Depending on the event and the client's preference, we can package the remaining food for the client to take home. 
2. Donations: Whenever possible, we partner with local charitable organizations to donate excess food that meets safety standards. This helps reduce food waste while contributing to community support initiatives.
3. Sustainability: We strive to minimize environmental impact, and our packaging for leftovers is eco-friendly. Clients are encouraged to use reusable containers when taking food home.
4. Compliance: Our practices align with health and safety regulations to guarantee that all food handling and distribution meet the highest standards.

Yes, our dedicated team will take care of the complete event experience, including setup, food and drink service, and thorough cleanup. Rest assured, we will ensure that everything is left in perfect order, allowing you to enjoy your event without any concerns.

Head over to our Go Fresh Wholesale Catalog to view our available items for your quick serve catering. We can also accommodate pre-packed meal orders for your event and deliver it to you before your event kicks off. Email us at info@gofreshhospitality.ca for customized pre-packed orders.

Quick Serve Catering are recommended for events that do not require services of our catering staff during your event, such as: Company day refreshments, Seminars, D Days, fundraisings, and etc., but only requires our delivery team to move and drop off your orders to your specified location, date and time.

Absolutely! You have the flexibility to choose customized platters or specify your preferred dishes, and our in-house chefs will tailor the menu to meet your preferences. Feel free to reach out to us for any special instructions or specific requests. We're here to make your catering experience uniquely suited to your tastes.

Each booked quick serve catering package with us includes disposable cutleries, plates, cups, napkins, as needed. We will also provide free delivery to you.

We can accommodate bookings placed at least 2 days prior to the main event.

Absolutely! Our team has extensive experience handling various dietary restrictions, and we are well-prepared and trained to cater to your specific preferences. Feel free to reach out to us, and we'll be more than happy to modify your pre-packed orders to suit your guest's dietary needs. Your satisfaction is our priority!

We are pleased to accommodate cancellations at no charge if made at least 3 days before your scheduled event. Cancellations within 48 hours leading up to the event will be subject to fees. If you have any questions or need further assistance, feel free to reach out to our team.

Our Finance Team will diligently process your invoices, which will be sent to you promptly at the conclusion of your event. We gladly accept payment through various methods, including credit cards, cash, or checks. Should you have any questions or require further assistance regarding payments, feel free to reach out to our Finance Team.

We understand that plans may evolve. You can make minor changes to your order up to 3 days before your event. Feel free to give us a call to discuss any adjustments to ensure your catering experience meets your preferences.

At Go Fresh, we take food safety seriously, and we have established procedures to ensure responsible handling of leftover foods. Our approach is guided by both ethical and safety considerations:

1. Client Options: Depending on the event and the client's preference, we can package the remaining food for the client to take home. 
2. Donations: Whenever possible, we partner with local charitable organizations to donate excess food that meets safety standards. This helps reduce food waste while contributing to community support initiatives.
3. Sustainability: We strive to minimize environmental impact, and our packaging for leftovers is eco-friendly. Clients are encouraged to use reusable containers when taking food home.
4. Compliance: Our practices align with health and safety regulations to guarantee that all food handling and distribution meet the highest standards.

Yes, our dedicated team will take care of the complete event experience, including setup, food and drink service, and thorough cleanup. Rest assured, we will ensure that everything is left in perfect order, allowing you to enjoy your event without any concerns.

To place an order and fully enjoy the wholesale order experience, you need a GFH commercial account. Create your account by clicking the button below:

1. Visit the Go Fresh online platform, enter your delivery address, select DELIVERY as the order type, choose Go Fresh Commercial as your store, and click Browse Menu.
2. Log in with your account details.
3. Explore our menu and place your orders.
4. Review your cart, confirm the delivery address, and add any necessary delivery instructions. Once ready, click PLACE DELIVERY ORDER.
5. You will receive an order confirmation and a summary via email.
6. Billing will be processed, and an invoice will be sent to you.

If you opt for this method, please notify us, and we'll coordinate the arrangement for your pick-up. Visit our warehouse located at 376 Furby Street, Winnipeg MB, R3B 2V5. When coming for pick-up, ensure to bring a valid form of identification, and most importantly, remember your Order # for a smooth and efficient grab-and-go experience.

All merchandise is considered final sale and cannot be returned at this time. Please be assured that we meticulously pack fresh and high-quality products before delivering them to your doorstep. If you have any further concerns or inquiries, feel free to reach out to us at info@gofreshhospitality.ca, and a representative will be delighted to assist you.

Cancellation of orders depends on whether our warehouse associates have already packed your items. Please note that there is a cancellation fee associated with order cancellations. If you wish to cancel your current orders, kindly call us immediately at 204-989-8333. We'll assist you with the process and any applicable fees.

Please give us a call at 204 989 8333 if you wish to make some changes to your submitted orders and be ready with the Order # upon calling. 

Yes, proceed to your cart and click CHECKOUT. In the checkout process, you'll find a section for DELIVERY INSTRUCTIONS where you can provide any specific notes or instructions for our team. Additionally, you have the option to add Special instructions for each item before adding them to your cart. We value your preferences, and this allows us to tailor your order to your specifications.

Currently, we are accepting credit card, online payments, cheques and phone banking for new and regular customers upon placing their orders online. On the other hand, our in-house commercial account clients can pay their purchases every end of the month.

Order confirmations and receipts will be sent to your email for your reference.

Our delivery team aims to fulfill same-day orders placed before 12:00 noon, subject to product availability. To ensure timely processing and avoid any issues with stock availability, we advise placing orders in advance, specifying your preferred date and time during the order placement. Please provide at least a minimum of 1 day allowance, especially for bulk orders.

For urgent orders, please call us first at 204-989-8333. This allows our warehouse team to prioritize your request and confirm the availability and readiness of your items for immediate shipment.